Yes. The simplest approach is call forwarding from your existing phone system. Forward your business number to the AI line during the hours you want it active. Turn it on and off anytime — including mid-day, weekends, or specific shifts. No changes to your main number required.

Very. Response timing and interruption sensitivity are fine-tuned during setup so the conversation flows naturally. We choose a voice from Retell AI's built-in library and let you listen before we finalize it. Most callers can't tell the difference.

We program it from the script or FAQ document you provide. The AI handles all the natural variation — callers phrase the same question a dozen different ways and the agent understands the intent behind each one. We QA every response before you test it.

The basic package handles FAQ-style conversations with no external system integrations. It won't connect to your CRM, scheduling software, or databases — it answers questions and directs callers. It does include escalation handling: when a caller needs a live person, the agent offers a callback or appropriate next step — no one gets stuck. Training on recorded call audio, deeper integrations, or a custom cloned voice are available as expanded scope. Ask us what that looks like.

Yes. Retell AI is HIPAA compliant, making it suitable for healthcare organizations, medical practices, and any business that handles protected health information. This is one of the reasons we chose Retell AI as our platform.

Three factors drive your per-minute cost: the AI language model (LLM) powering the agent's responses, the voice provider used for speech, and standard telephony fees for your phone number. Newer LLM models are often cheaper and more capable than older ones — we start with the most cost-effective configuration and adjust as needed. Your total monthly cost is primarily a function of call volume. We're happy to walk you through Retell AI's pricing calculator to estimate your expected costs per month. Just book a call with us.

Yes. You can forward as many inbound numbers as you like — local numbers, toll-free numbers, numbers across multiple states — to the same AI agent. As long as the answers are consistent, one agent handles them all. If certain numbers need different responses, that can be handled as expanded scope.

Yes, easily. You get direct access to your Retell AI account and can update the knowledge base yourself anytime. Or just send us the new question-and-answer and we'll plug it in quickly — changes take effect on the very next call. We also set up email transcripts of every call, so spotting gaps in your script is straightforward.